Shipping policy
SHIPPING POLICY
Last updated: August 25, 2026
At Neonight, we work to process and ship your order as quickly as possible. Please review the information below before placing your order.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is successfully received.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
SHIPPING TIMES
We offer international shipping to many destinations worldwide.
Estimated delivery times may vary depending on your destination, shipping method, carrier, customs processing, and other circumstances outside our control.
Typical delivery times are approximately:
United States: 7–15 business days
Europe: 7–18 business days
Latin America: 10–25 business days
Other international destinations: 10–25 business days
These are estimated delivery times, not guaranteed delivery dates.
Once an order has been shipped, delays may occur due to shipping carriers, customs, weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
TRACKING
Tracking information will be provided when available.
Please allow some time for tracking information to become active after your order has been shipped. In some cases, tracking updates may not appear immediately while the shipment is being processed by the carrier.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you provide an incorrect or incomplete address and the package is returned or requires reshipment, additional shipping costs may apply where permitted by law.
Please contact us as soon as possible at neonight_1@hotmail.com if you notice an error in your shipping information.
Once an order has entered processing or has been shipped, we may not be able to change the shipping address.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Neonight does not control customs procedures or the amount of any customs or import charges imposed by the destination country.
LOST, DAMAGED OR DELIVERED PACKAGES
If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us at:
We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the issue.
Please contact us as soon as reasonably possible after noticing a delivery problem.
DELAYS
Delivery dates are estimates and are not guaranteed.
Neonight is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs clearance, severe weather, strikes, holidays, transportation disruptions, incorrect addresses, or other unforeseen events.
Where applicable law provides specific rights or remedies for delayed or non-delivered orders, those rights will not be affected by this policy.
CONTACT
If you have any questions regarding your shipment, please contact us:
Email: neonight_1@hotmail.com
We are happy to assist you with your order.